Client Testimonial – CRM Solutions

Name: Olivia Bennett
Position: Director of Client Relations
Company: Stellar Legal Advisors
Industry: Legal Services
Location: Manchester, United Kingdom

"In a client-based industry like legal services, relationships are everything. Before Global Business Network, we managed follow-ups and client status manually — with spreadsheets, disconnected calendars, and far too many sticky notes. It was inefficient, and we knew we were losing opportunities.

We implemented GBN’s CRM solution across our team of 12 lawyers, and the change was immediate. Every client interaction — from inquiry to intake, case updates to renewals — is now logged, tracked, and accessible in one centralized place. The visual pipeline has made it easier to assign cases, follow up on next steps, and never miss an important date or document.

I personally love the tagging system and the 360° contact profiles. Our team uses automation to send reminders to clients, and we even have legal documents uploaded and linked to each contact. It’s fast, secure, and fully GDPR compliant."

Results:

• Reduced client response delays by 60%

• Improved client retention and satisfaction scores by 25%

• Cut admin time by nearly 8 hours weekly per legal assistant

"This CRM has made us more agile, professional, and organized. It’s the backbone of our practice now. GBN understands what service-based professionals need."

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? info@global-businessnetwork.com
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